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Albanian Outsource Leaders

Meet the people behind AOL

Dedicated to making every customer
interaction matter.

Increase now the satisfaction of your customers by outsourcing your support team. Contact us and gain an understanding of further information of Business Process Outsourcing in Albania.

Our Leaders

Armand Duka

CEO & Managing Director

Founder and visionary behind AOL Services, Armand Duka leads the company with a focus on growth, innovation, and
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Ana Paja

Chief Financial Officer

Ana Paja oversees the financial health and strategic planning of AOL Services. With a sharp analytical mindset

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Ervis Riska

Project Manager

As Project Manager, Ervis Riska ensures that every client project runs seamlessly from concept to completion.
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Kristi Behlula

Project Manager & Quality Assurance

With a strong background working onboard cruise ships and now managing operations on land
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Klara Dumani

Team Leader

As Team Leader, Klara Dumani guides her team with clarity, motivation, and a strong sense of collaboration.

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Armand Duka

CEO & Managing Director

Founder and visionary behind AOL Services, Armand Duka leads the company with a focus on growth, innovation, and
Show more

Ana Paja

Chief Financial Officer

Ana Paja oversees the financial health and strategic planning of AOL Services. With a sharp analytical mindset
Show more

Ervis Riska

Project Manager

As Project Manager, Ervis Riska ensures that every client project runs seamlessly from concept to completion.
Show more

Kristi Behlula

Project Manager & Quality Assurance

With a strong background working onboard cruise ships and now managing operations on land
Show more

Klara Dumani

Team Leader

As Team Leader, Klara Dumani guides her team with clarity, motivation, and a strong sense of collaboration.
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Team Member

"Working with Bloomwell through AOL Services has been an incredible learning journey. I assist patients who rely on our platform for medical prescriptions, and that comes with great responsibility. Every interaction requires empathy, accuracy, and confidentiality. AOL has given me the tools and training to handle sensitive cases confidently, and I’m proud to know that our work directly helps improve people’s quality of life."
Elisa
ElisaCustomer Service Specialist
“Supporting B-Smart’s hotel operations has taught me how technology and hospitality can work hand in hand. Our team manages digital check-ins, guest inquiries, and reservation updates for hotels across Switzerland, Liechtenstein, and Austria. It’s exciting to be part of a project that’s redefining efficiency in the hotel industry, and AOL Services provides the structure and support that allow us to deliver top-tier guest experiences every day.”
Elvana
ElvanaCustomer Service Specialist
“Being part of AOL Services has truly been a great experience. As a Team Leader, I work closely with our project managers and support agents — we really function like one big family. The communication is open, and everyone helps each other grow. What I enjoy most is that leadership here doesn’t just mean giving direction, but also listening, supporting, and learning together every day”
Erta
ErtaTeam Leader
As a Tourism & Hospitality Specialist at AOL Services, I get to combine my passion for tourism with helping guests have the best experience possible. I handle hotel reservations, travel coordination, and make sure every interaction feels smooth and personal. What I appreciate most is how our team works together with professionalism and genuine care, it’s a place where hospitality is more than just a service; it’s part of our culture.
Franz
FranzTourism & Hospitality Specialist

AOL Family

Armand Duka

CEO & Managing Director

Founder and visionary behind AOL Services, Armand Duka leads the company with a focus on growth, innovation, and excellence. With deep expertise in leadership and operations, he drives strategic direction, oversees business development, and builds strong client partnerships across multiple markets. His people-first approach and forward-thinking mindset continue to shape the company’s success story.

Ana Paja

Chief Financial Officer

Ana Paja oversees the financial health and strategic planning of AOL Services. With a sharp analytical mindset and a results-driven approach, she manages budgeting, forecasting, and performance evaluation across all departments. Her dedication to accuracy, transparency, and sustainable growth ensures the company’s long-term financial stability.

Ervis Riska

Project Manager

As Project Manager, Ervis Riska ensures that every client project runs seamlessly from concept to completion. Known for his precision, leadership, and clear communication, he coordinates teams and clients to deliver projects on time, on budget, and above expectations. Ervis’s commitment to quality and collaboration makes him a cornerstone of project success at AOL Services.

Kristi Behlula

Project Manager & Quality Assurance

With a strong background working onboard cruise ships and now managing operations on land, Kristi Behlula brings a unique perspective to project management and quality assurance. He oversees projects from planning to completion, ensuring efficiency, precision, and adherence to company standards at every stage. Kristi’s hands-on experience in both maritime and land-based operations allows him to bridge communication, improve processes, and deliver high-quality results that meet the demands of the cruise industry and beyond.

Klara Dumani

Team Leader

As Team Leader, Klara Dumani guides her team with clarity, motivation, and a strong sense of collaboration. She ensures that daily operations run efficiently and that team goals align with company standards. Klara’s proactive leadership and people-focused approach help foster a positive environment where productivity and teamwork thrive.